Why this is so important to us |
| Operational excellence is about innovating, finding new ways to do things better and faster to benefit our customers. Importantly, it’s also about balancing this with responsible behaviour, especially in protecting the environment and the health and safety of our employees and contractors. Operational excellence also means getting good returns on the capital we use to deliver our products and services. |
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How we measure our performance? |
| We measure our operational performance by how effective and efficient our systems and processes are, and how good we are at helping customers. We measure our environmental footprint and how effective we are in reducing it. Lastly, we aim to keep our financial checks in place to make sure our operating expenses (‘opex’)1 relative to service revenue and our total return on capital are respectable. |
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The great stuff we did this year  |
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Delivered on our R500 million cost efficiency programme |
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Completed a third of our base station sites under the RAN swap(#) |
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Focused initiatives to simplify business processes |
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Set medium-term targets for reducing our carbon footprint |
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Ranked sixth out of the top 100 JSE-listed companies in the Carbon Disclosure Project |
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Group opex1 to service revenue was stable at 24.1% |
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The stuff we didn't do well this year  |
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Delays in launching our self-service customer website in South Africa |
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Missed our planned transmission savings targets in South Africa |
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