Why this is so important to us |
| Our operations impact directly on our stakeholders, and they in turn impact directly on everything we do. They are the people that keep us in business and they’re all vitally important to us. Responding to what our stakeholders want from us, we will be taking a more active lead on industry issues and building meaningful long-term partnerships. |
| |
How we measure our performance? |
| During 2010 we commissioned a Reputation Survey across all our key stakeholder groups in all our mobile operations. The survey asked what people thought of us on a variety of issues. We use the ‘likelihood to recommend’ question to measure our progress and benchmark it against our competitors and other leading brands. The Reputation Survey will be repeated yearly. |
| |
The great stuff we did this year  |
| • |
Completed our first comprehensive Reputation Survey across the Group |
| • |
Number one in ‘likelihood to recommend’ measure in all our mobile operations |
| • |
Spent R12.5 billion on BBBEE accredited suppliers |
| • |
Three of our nine planned 21st Century Educator centres are up and running |
| • |
R14 million investment in the Wits Sexual and Reproductive Health Institute, an HIV/Aids advisory centre |
| • |
First overall telecommunications brand and second best brand for community upliftment in South Africa (Markinor Sunday Times Survey) |
|
| |
The stuff we didn't do well this year  |
| • |
Missed our targets on BBBEE skills development in South Africa |
| • |
Spent less than our 50% target on training of black women |
|
