Why this is so important to us? |
| We strive to make it easy and exciting for our employees to delight our customers. We’re putting more effort into developing talent, which is vital in an increasingly competitive industry. We’re also investing more in developing the technical skills we need for a more data-focused future. |
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How we measure our performance? |
| We do an annual People Survey that tracks how engaged, well-managed and included our employees feel. Independent consultants do the survey and compare our scores to a high-performing peer group and to Vodafone. We use the Engagement index measure from the survey to check if, overall, we’re creating the right environment or not. |
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The great stuff we did this year  |
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Restructured the Executive Committee |
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Ran the People Survey in all our operations and boosted participation |
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Implemented the Vodafone Talking Talent programme |
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Spent 22.4% more than last year on training and development |
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The stuff we didn't do well this year  |
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Our Engagement index score dropped from 77% last year to 73% |
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Limited improvement in diversity measures |
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Three fatalities and a high level of contractor safety incidents |
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