Customers |
| We have 43.5 million Group customers. |
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We offer mobile voice and data prepaid or contract services to consumers and businesses. |
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We offer services, including converged services, to businesses from small-office-home-office and small and medium enterprises to corporates and multinationals. |
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87.9% of our customers, including consumer and business customers, are prepaid customers and the remainder are contract customers. |
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Network |
| Our network has 8 394 sites in South Africa and 2 311 in our International operations. |
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Our mobile operations use GSM 2G technology at least and 4 699 of our Group base stations are 3G enabled. 3G is available in South Africa, Tanzania, Mozambique and Lesotho. |
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Our network in South Africa is being upgraded for improved routing and quality of voice and data traffic. Our radio access networks (‘RAN’) are being upgraded with single RAN HSPA+ capability, our transmission networks with metro Ethernet and self-provided microwave and fibre links, and our core networks, IT and billing systems with new architecture. |
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Distribution |
| Our distribution reach gives us a competitive advantage, with over 100 000 points of sale. |
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We distribute our products and services through independent dealers, franchisees, national chains, independent service providers, informal distribution channels including wholesale dealers, our online channel and call centres. |
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Vodacom Business has a large direct sales team that sells mobile voice, data products and converged services to business customers. |
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Devices |
| In the past year we sold 8.7 million handsets. |
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We offer a wide range of devices such as mobile handsets, mobile broadband modems, routers, tablets, netbooks and laptop computers. |
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Through Vodafone, we get access to the latest smartphones and to lower-cost devices. |
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